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Shipping policy
Questions? info@biovaramfg.com | 1-337-418-9498
1) Order Processing
Processing time (non-expedited): 1–2 business days after your order is placed.
Expedited orders: Same business day if placed by 12:00 pm Central Time; otherwise next business day.
Weekends & holidays: We don’t ship on Saturdays, Sundays, or U.S. holidays.
Important: We do not ship expedited orders on Fridays (to avoid weekend carrier holds). Expedited orders placed after 12:00 pm CT Thursday will ship Monday.
2) Shipping Methods & Estimated Transit Times (U.S.)
Economy 5–8 business days*
Standard 3–5 business days*
Expedited (2-Day)**2 business days*
Overnight**1 business day*
* Transit times begin after your order leaves our facility and are estimates, not guarantees. Weather, carrier delays, and peak seasons can extend delivery times.
** Expedited and Overnight options are unavailable for Friday shipments.
Carriers: We ship via major carriers (e.g., USPS, UPS, FedEx). The carrier is selected automatically based on speed, cost, and destination.
3) Refrigerated / Temperature-Sensitive Items
Applies to: Liposomal NAD+ and Liposomal BPC-157
Packaging: Orders include insulated mailers/liners and cold packs during warm months or when needed. Cold packs may thaw in transit—this is normal.
Recommended shipping speed: We strongly recommend Expedited (2-Day) or Overnight for these products, especially if your location experiences warm weather.
Friday policy: Because we do not ship expedited on Fridays, temperature-sensitive orders with expedited shipping placed after 12:00 pm CT Thursday ship Monday.
Upon delivery: Please refrigerate immediately per the product label.
Heat exposure: We cannot control carrier handling or weather. If your package was delayed and arrived warm, refrigerate right away and contact us within 24 hours of delivery with photos; we’ll help assess next steps. Thawed ice packs alone don’t indicate product compromise.
4) Tracking & Delivery
You’ll receive a tracking number by email when your order ships.
Mark the package “Hold at location” with the carrier if you won’t be home (where available), to reduce time in a warm mailbox/porch.
Lost or stolen packages: If tracking shows “Delivered” but you can’t find the package, check with neighbors and your local carrier first, then contact us within 3 business days so we can assist with a trace/claim.
5) Address Accuracy & Changes
Please enter your full, correct shipping address at checkout. Orders delivered to the address provided are considered fulfilled.
We can’t reroute packages once shipped. If an order returns to us due to an incorrect/undeliverable address, we’ll refund the product price (less shipping) or reship (additional postage required).
6) Warm-Weather Considerations
During hot months, carriers may not deliver on weekends or may store packages in trucks/warehouses without climate control.
To minimize heat exposure, consider shipping to a commercial address or choosing Expedited/Overnight.
Orders to very hot regions may be held to ship Monday–Wednesday at our discretion to prevent weekend holds.
7) Order Issues & Damages
Refer to our Return Policy for order issues and damages.
8) Cut-Off Summary (Central Time)
Expedited/Overnight: Order by 12:00 pm CT, Mon–Thu → ships same day.
Thursday after 12:00 pm CT: Expedited ships Monday (no Friday expedited shipments).
Standard/Economy: Ships in 1–2 business days.
We appreciate you choosing Biovara! If you need help selecting the best shipping option for Liposomal NAD+ or Liposomal BPC-157, reach out—our team’s happy to help.